Traffic light faults

Tell us about a fault with a traffic light at a junction or signalised pedestrian crossing, for example pelican, puffin or toucan crossings.

Examples of a fault include:

  • traffic lights that are not working
  • synchronisation with other traffic lights

Report a fault with traffic lights

Use this service to:

  • report traffic light faults


You will need to let us know the:

  • road or junction the faulty traffic lights are located on
  • details of the fault
  • installation reference number, if known (located on the side of the nearby grey controller box and written in black lettering)
  • faulty pole number, if known
This mailbox is not monitored out of normal office hours. If your fault is being reported after 5pm or during the weekend, please phone the emergency numbers.

If the fault is an emergency, please phone us on:

Page last updated: 27 April 2021
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