Report a lost, damaged or stolen bus pass

Report a lost bus pass

If you lose your older person's or disabled bus pass we can replace it for a £10 fee. Please use our form to report it to us. You will need to create or login to your online account first. 

The pass reported as lost will be cancelled so that it will no longer work on the buses.

Use this service to:

  • report a lost bus pass

Start

Completing this form takes around 5 minutes.

Page last updated: 01 October 2018
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