Child protection and how to report a concern

Coronavirus (COVID-19): change to service

On advice from the government regarding the Coronavirus (COVID-19), some services have changed. Find the latest information and advice about our services for vulnerable adults in Bournemouth, Christchurch and Poole.

See further information about changes to services.

Children's Services First Response Hub

Children's Services First Response Hub can help if you:

  • are worried about a child or young person who is at risk of (or is being) hurt or abused
  • know of a child or young person who may be vulnerable without additional help and support
  • want to know more about services to support children, young people and their families
  • need support to agree an Early Help offer.

We're here to support the public and professionals.

Contact Children's Services First Response Hub

Phone, email or complete a referral form:

Opening hours

The First Response Hub is open:

  • Monday to Thursday, 8:30am to 5:15pm
  • Friday, 8.30am to 4.45pm

Urgent help out of hours

Contact Children’s Social Care Out of Hours service for emergency support for any child who is in crisis, needs urgent help or is at serious risk of significant harm.

In an emergency, or if you believe a child is at immediate danger or risk of harm, call the police on 999.

Out of Hours Service contact details

Out of Hours opening hours: 

  • Monday to Friday - 5pm to 9am 
  • Saturdays and Sundays - all day
  • Bank holidays, including Christmas Day and New Year's Day - all day

If you're concerned, but not sure a child is at risk

Discuss the circumstances with us or with someone else who works with children, such as a teacher or health visitor. All professionals who work with children have a responsibility to safeguard them and will know how to help.


Confidential information is information of some sensitivity which is not already lawfully in the public domain, or readily available from another public source, and which has been shared in a relationship where the person giving the information understood that it would not be shared with others.

Legally, where there is a confidential relationship, anyone receiving confidential information is under a duty not to pass it on.

However, this duty is not absolute and information can be shared without breaching the duty if:

  • the information is not confidential in nature
  • the person to whom the duty is owed has given explicit consent
  • there is an overriding public interest in disclosure
  • sharing is required by a court order or other legal obligation
Page last updated: 16 March 2021
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