Domiciliary Care Services

Coronavirus (COVID-19): change to service

On advice from the government regarding the Coronavirus (COVID-19), some services have changed. Find the latest information and advice about our services for vulnerable adults in Bournemouth, Christchurch and Poole.

See further information about changes to services.

Our adult social care services ensure a comprehensive range of care and support is available to enable you to live in your own home within the community, maintaining your lifestyle whilst promoting choice, independence, safety and respect.

Our principles of care and support

The key principles of the service are embodied in the governments valuing people legislation, these being:

  • rights
  • independence
  • choice
  • inclusion

To meet these principles we aim to:

  • provide or commission quality services
  • employ quality staff
  • assess and match service delivery to your assessed needs
  • focus on you using the services as an individual
  • place you at the centre of service delivery
  • promote independence and self determination at all times
  • provide care and support which is flexible and responds to your wishes and aspirations
  • ensure that confidentiality is respected at all times
  • provide services in an anti-discriminatory and culturally sensitive manner with due regard to race, culture, religion, language, gender, sexual orientation and disability

Our objectives

The key objectives of this service are to:

  • support you in gaining control of your life
  • provide long term support and care for those who wish to remain in their own homes
  • provide care and support to enhance your quality of life
  • provide services in a manner flexible enough to meet your needs

Local Authorities purchasing the service for you will arrange for a full assessment to ascertain eligibility for service provision and identify your levels of need. A member of the financial assessment team will also look at your income and capital and work out how much they may need to contribute towards the cost of your care. They will also make sure that you or your carer are claiming and receiving all benefits you are entitled to.

The financial assessment will identify how much you can afford to pay. If you are required to contribute to your care, you will pay direct to BCP Council or your purchasing authority.

Supported living service for people with learning disabilities

This service currently supports adults with learning disabilities. The aim of the service is to enable people with learning disabilities to maintain their tenancies and live a fulfilling lifestyle.


If you are an adult resident of Poole and think you could benefit from services to assist you to live independently in safety and comfort, you can request a care needs assessment, or ask someone else to do so on your behalf (such as a friend, relative, GP or district nurse).

Duty of candour

Adult Social Care, Registered Services are required to follow Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 20, Duty of Candour. For more information see Duty of Candour on the CQC website.

Page last updated: 16 November 2020
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