Direct Payments Advice Service

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have published useful information about Direct Payments

See further information about changes to services.

If you choose to receive a Direct Payment to meet your care needs, the Direct Payments Advice Service will support you in setting up and maintaining your Direct Payment scheme.

Direct Payments schemes are for people who have been assessed as having eligible social care needs and would like to arrange and pay for their own care and support within the terms of the scheme. If you are unable to manage the Direct Payment yourself, it may be possible for an authorised person to receive and manage the funds on your behalf. 

If you choose to take a Direct Payment, your social care worker will arrange for a member of the Direct Payments Advice Service to visit you and explain how the scheme works. We will assist you in setting up your scheme, ensuring it meets your care needs and that the funds will be  used within the terms and conditions of the scheme. 

The Direct Payments Advice Service will be there to provide support throughout the time you  use a Direct Payment to meet your care needs. We can help if your care needs change, if you want to alter the way your care needs are met, or if you run into difficulty. Our services include:

  • information and advice on all aspects of direct payments
  • information and advice on employment issues
  • support in the recruitment process
  • regular support meetings
  • help in developing a plan for managing your direct payment
  • support in arranging a payroll service
  • ongoing support with managing staff and the payments, if required


We are unable to offer a drop-in service, so if you would like to come in and talk to an adviser, please call 01202 794242 or email to arrange an appointment.

Watch our 'Direct Payments terms and conditions explained' video to find out more.

Page last updated: 06 April 2021
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