Adult social care contacts

Coronavirus (COVID-19): change to service

During the coronavirus (COVID-19) pandemic, we have made changes to our services for vulnerable adults to make sure that they are both effective and safe.

See further information about changes to services.

Contact adult social care on 01202 633902

You can contact us to discuss your situation with a helpdesk officer. We may refer you to a specialist social work team.

Adult social care contact details

Email:  sshelpdesk@poole.gov.uk

Telephone: 01202 633902

Fax: 01202 633634

Mobile (texts only): 07779880212

Write to:

Adult social care
Helpdesk
Room 1
Civic Centre
Poole
BH15 2RU

Anyone can contact us directly on the telephone number above. All calls are answered by an experienced social worker.

At busy periods you may get an answerphone message, so please leave a message if your need is urgent and we will return your call.

We cover the full range of social services including:

• childcare
• mental health
• older people
• learning and physical disability

Information and advice is provided, and where necessary we visit to further assess needs and provide services.

During normal office hours you need to call your local office:

• Poole – adult telephone: 01202 633902 (9am to 5.15pm Monday to Thursday, 9am to 4.45pm Friday)
  
• Poole – children telephone: 01202 735046 (8.40am to 5pm Monday to Friday)
  
• Bournemouth telephone: 01202 458000 (8.40am to 5pm Monday to Friday)
  
• Dorset County Council telephone: 01305 251000 (8.40am to 5pm Monday to Friday)
  

Adult social care emergencies

Our out of hours team provide an emergency response for adults in need of community care support in Bournemouth or Poole, who are in crisis or need urgent help. We are open from 5pm until 9am Monday to Thursday, and from 4pm Friday through until 9am Monday, as well as Bank Holidays.

Contact the adult's emergency duty service.

BSL (British Sign Language) support

For BSL support using a browser:

• connect to SignVideo to make a call from the browser 

Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care

• download SignVideo Apps 

You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

• Chrome/Firefox and Safari
• iOS: 11 or above
• Android: 4.4 or above
• PC: Chrome/Firefox
• macOS: Chrome (Safari 11 supported)

Sign Video Apps

• Browsers: Chrome/Firefox and Safari
• iOS: 9 or above
• Android: 4.4 or above
• PC/macOS: no browsers required

Bandwidth of at least 512 kbps upload and download.