Adult social care contacts

Coronavirus (COVID-19): change to service

On advice from the government regarding the Coronavirus (COVID-19), some services have changed. Find the latest information and advice about our services for vulnerable adults in Bournemouth, Christchurch and Poole.

See further information about changes to services.


Contact adult social care on 01202 123654

You can contact us to discuss your situation with a Adult Social Care Contact Centre officer. We may refer you to a specialist social work team.

Adult social care contact details

Email:  asc.contactcentre@bcpcouncil.gov.uk

Telephone:  01202 123654

For those who are deaf, have hearing loss or who are speech impaired, you can contact us by textphone on 07747 757 570

Write to:

Adult social care
Contact Centre
Room 1
Civic Centre
Poole
BH15 2RU

Anyone can contact us directly on the telephone number above. 

We cover the full range of social services including:

  • mental health
  • older people
  • learning and physical disability

Information and advice is provided, and where necessary we visit to further assess needs and provide services.

Adult social care emergencies

Our out of hours team provide an emergency response for adults in need of community care support in Bournemouth Christchurch and Poole, who are in crisis or need urgent help.

Contact the adult's emergency duty service.

BSL (British Sign Language) support

For BSL support using a browser:

Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care

You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported)

Sign Video Apps

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required

Bandwidth of at least 512 kbps upload and download.

Page last updated: 08 March 2021
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