Adult Social Care contacts

Coronavirus (COVID-19): change to service

During the coronavirus (COVID-19) pandemic, we have made changes to our services for vulnerable adults to make sure that they are both effective and safe.

See further information about changes to services.

Adult Social Care Helpdesk

Contact the helpdesk to discuss your situation further with a Helpdesk officer. The outcome of the discussion may include making a referral to a specialist social work team who would then contact you in due course:


Tel: 01202 123654

Mobile 07779 880212 (for texts only) 

Write to:  

Adult Social Care - Helpdesk, Room 1, Civic Centre, Poole, BH15 2RU

Members of the public, service users and their carers, and all agencies can contact us directly on the telephone number above. All calls are answered by an experienced social worker. At busy periods you may get an answerphone message, so please leave a message if your need is urgent and we will return your call.

We cover the full range of Social Services including childcare, mental health, older people and learning and physical disability. Information and advice is provided, and where necessary we visit to further assess needs and provide services.

During normal office hours you need to call your local office:

  • Poole - Adult phone 01202 123654 (9.00am to 5.15pm Monday to Thursday, 9.00am-4.45pm Friday) 
  • Poole - Children phone 01202 123334 (8:40am to 5:00pm Monday to Friday) 
  • Bournemouth phone 01202 458000 (8:40am to 5:00pm Monday to Friday) 
  • Dorset County Council phone 01305 251000 (8:40am to 5:00pm Monday to Friday)

Out of hours service

This service provides emergency cover and access to essential Social Services when the daytime Social Services are closed. We cover Poole, Bournemouth and Dorset both adults and children's. We are open from 5:00pm until 9:00am Monday to Thursday, and from 4:00pm Friday through until 9:00am Monday, as well as Bank Holidays.

For help in an emergency or outside usual working hours contact our Out of Hours Service:

Phone 01202 657279 

Page last updated: 06 April 2021
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