Have your say on Poole transport services

People in Poole will be asked to give their opinions on all aspects of local highway and transport services in the borough.

Views on the condition of roads and foot-ways to the quality of local bus services in Poole will soon be compared with others across England, thanks to the National Highways and Transport Public Satisfaction survey.

Borough of Poole is one of 106 local authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Poole, London or Portsmouth.

The survey is being run for the ninth year by the National Highways & Transport Network (NHT) and a regional Highways Service Improvement Group. It enables local authorities to compare results, share in best practice and identify opportunities to work together in the future.

The questionnaire is being sent to a minimum random sample of 3,300 Poole residents from 27th June, with local and national results expected to be published in mid-October 2016. Residents who receive a copy are being urged to take part so the council can find out what people think about these important services. This will provide one of several ways Borough of Poole can assess how it is performing and which services to prioritise and to improve.

Residents, who receive a copy of the questionnaire, will have the opportunity to complete the survey online if they prefer.

Julian McLaughlin, Head of Transportation Services, Borough of Poole, said: “We believe there are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice. The results help us understand our customers' views better, which in turn helps us to deliver the best possible outcomes for local residents.”

Councillor Drew Mellor, Cabinet Portfolio Holder for Transportation, Borough of Poole, said: “We are fortunate to be a part of this campaign, we want to hear the public’s opinions on our transportation services, we hope as many local residents as possible will take part in this survey to help us prioritise and improve our services. We understand it takes time to complete a survey, on occasion people may feel their views are not being acted on or noticed. However we are constantly aiming to improve our services and plan ahead, the public’s feedback is an essential part in doing so.”

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