Portfolio holder decision on Civic Centre and customer access business case

The council can confirm that Cllr May Haines, Cabinet Portfolio Holder for Finance and Operations, Borough of Poole, has withdrawn her decision of 12 January 2017 on the Civic Centre and customer access business case.

Cllr May Haines, Deputy Leader of the Council, said: “Around 60,000 Poole residents visit the Civic Centre each year to do business with the council. Unfortunately, our existing facilities do not make it easy for residents to access the important services they need or enable our staff to deliver an efficient service in a customer-friendly environment.

"I have listened to the concerns raised about this essential business transformation initiative and, after further consideration, I have decided to set aside the scheme in its current form.

“I have asked officers to conduct a review of the project budget with a view to bringing forward a revised scheme at a reduced cost to the council while still delivering much-needed improvements to customer access at the Civic Centre.”

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