Launch of our new website

We’re pleased to announce the launch of the new Borough of Poole website.

We’ve put a lot of focus on redesigning the site to make our online services easier and faster to use.

The new site will look completely different to the existing one and will be notable for its fresh, modern and uncluttered design.

We have also simplified it so you can find the information you want without having read through large amounts of unnecessary information.

As more of you are accessing our website using a mobile or tablet, we’ve created the site that adapts to the device accessing it (this is commonly known as responsive web design). In other words, whether you view our site on a smartphone, tablet, laptop or desktop computer, you are accessing the same content, formatted for your device.

This is not to say the site is perfect. It’s not. It’s a work in progress.

But in making the site live now, we will better be able to capture feedback and solve the problems that affect you.

As part of the redesign we have launched a customer account.

Creating an account is easy and the benefits are:

  • it stores your name and address details so you don't have to enter them again
  • you can use it for other services in the future

Current services include:

  • garden waste subscriptions
  • beach hut hire
  • bus pass applications

Improvements to the new site will be on-going with additional content, along with the introduction of a better search facility, more online forms and improved use of maps.

Your feedback is vital. Let us know about your experiences using the website - good and bad - and anything we can do to improve further.

Thank you to everyone who has helped us with the project, especially those who have given us feedback and helped test the site.


Help us improve poole.gov.uk
This is just for feedback on our website, not comments or questions about our services. Feedback on services will not be passed on. To tell us anything else, contact us.

Please don't include any personal or financial information.