Landlord advice

Coronavirus (COVID-19): advice and guidance

Advice and guidance is available to help support landlords and agents with private rented properties during the  coronavirus (COVID-19) outbreak.

See further information about  changes to services.

We provide professional advice to landlord’s to help rent your property. We offer a free tenant finding service and landlord liaison service. 

We understand that finding the right tenant for your property can be a complicated and uncertain process. We also recognise that concerns with increasing legislative burden for landlords, rent payments or anti-social behaviour can feel daunting. That is why we have developed a careful and considered approach which takes the worry out of letting your property.

We offer: 

  • a free tenant finding service 
  • a free landlord liaison service 
  • one central point of contact for all enquiries 
  • responsiveness and flexibility 
  • tailored package options upon discussion with landlords 
  • transparency of service

We do not just find tenants for you and walk away. We pride ourselves on delivering a high quality landlord support service should you have any post tenancy queries or concerns. 

Our support to landlords is not just for a fixed term period but for the duration of the tenants stay in your property. We have found that this ongoing support to landlords enables the sustainment of longer term lets, thus fewer voids and costly evictions.

Please see our landlord leafletor contact the landlord relations team on 01202 123147 or email   

Ring before you serve

If you are a landlord and are having problems with your tenants, or are considering issuing them with notice, please contact our landlord relations team on 01202 123147 or email

How to become a landlord

A buy to let property can be a great investment, but you shouldn’t underestimate the amount of work involved in becoming a landlord, even if you plan to use a letting agent to manage your property. There are a number of important considerations to make before taking the plunge into the buy to let market; legal considerations, insurance responsibilities, property maintenance and mortgages are all aspects which need to be planned ahead of time. 

For more assistance on this, please contact our landlord relations team on 01202 123147 or email    

Does your tenant have the right to rent?

The right to rent scheme comes into effect on 1 February 2016. The scheme requires all landlords, agents or householders renting out a property or room,  to make the necessary checks to ensure that prospective tenants have a right to rent in the UK.  

Checks apply to all adults who will live in the property and checks should also be made for everyone over the age of 18 who will use the property as their only or main home, even if they are not named on the tenancy. 

Cllr Karen Rampton, Cabinet Portfolio Holder for Housing and Community Services, said: "Right to rent makes it a legal requirement for landlords to confirm that adults legally have the right to reside in the UK before they allow them to occupy their property". 

Landlords should be aware that failure to make the correct checks could result in a penalty of up to £3,000.

Property investment grant

This grant is available for landlords to assist them in renovation/improvement work to a property so to improve the overall property standards.

The council is operating an incentive scheme to encourage partnership working with local landlords to provide a vibrant private rented sector that the council can utilise.

Landlords with properties located within the borough could receive up to 60% of eligible renovation works. In return the landlord will need to allow us nomination rights to the property for a continual period of 3 years at a rent level that is no greater than 10% above local housing allowance levels.

More information and the application form is available on our page.

Page last updated: 19 April 2021
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