Consumer food safety and standards

Report a food problem

Report a food problem by phone

If you believe you have suffered food poisoning linked to a business in Poole, you must report this to us as soon as possible. Telephone 01202 123123 for assistance.

Report a food problem online

Use this service to:

  • report a problem with food that you have bought in Poole
  • report poor hygiene practices in a food business in Poole
  • report suspected food poisoning from food purchased in Poole
  • report a problem with incorrect or misleading labelling information on food purchased in Poole, including allergens


You can also report these issues through the Food Standards Agency website.

We check every complaint. We prioritise our resources on matters which could cause significant harm to health. This is part of our commitment to provide a risk-based enforcement service that is efficient and effective.

If your complaint does not relate to a significant public health issue, we may ask you to contact the business directly, so that the business can carry out its own investigations.

We cannot get compensation for you from the companies involved or pursue claims for personal injury. You can seek independent advice on your rights from Citizens Advice Consumer Service (CitA), the government funded consumer advice service.

Page last updated: 19 April 2021
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Food safety