Get a refund if you've overpaid Council Tax

If you've moved out of Poole and have overpaid

You'll get an automatic refund if you've paid too much money by Direct Debit. 

The refund will go into your bank account within 28 days when you tell us you've moved. 

If you do not pay your Council Tax by Direct Debit, we'll send you a cheque to the new address that you have provided.

If you've moved within Poole and have overpaid

We will automatically transfer your credit to your new Council Tax account.