Whole Service Enquiry guidance

This document gives guidance for managing whole service enquiries (WSE) within the Borough of Poole's Adult Social Care unit.

It provides a framework for managing and dealing with concerns or allegations of abuse, harm or neglect in or by a provider of health, social care and or support services such as domiciliary care services.

The guidance applies equally to regulated and non-regulated services, voluntary, independent and charitable services where there are no contractual arrangement in place.

The above is a Borough of Poole document from pre 1 April 2019 (unless otherwise stated). It has been adopted by BCP Council and will, in time, be replaced by a BCP Council document.

This document applies to service users from the Poole locality and to staff carrying out functions that relate to these individuals. Minor changes may have been made to ensure contact information and website links are correct and relevant from 1 April 2019.

All policies will now be reviewed as part of a planned schedule, following the Borough’s transition to BCP Council on 1 April 2019.

Contact us

Telephone 01202 633675


Adult Social Care - Services
Borough of Poole
Civic Centre Annexe
Park Road
BH15 2RT

Page last updated: 25 April 2019
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