Coronavirus (COVID-19): change to service
We are experiencing some interruption to complaints and feedback processes due to the COVID-19 (Coronavirus) situation
This may mean that we may not be able to respond to your complaint within the usual timeframes set out below.
In line with government guidance, the Local Government and Social Care Ombudsman is not currently accepting new complaints. They will accept complaints again when the government guidance changes.
You can find the most up-to-date information at www.lgo.org.uk or by listening to the recorded message on 0300 061 0614.
See further information about changes to services.
Your guide to making a comment, compliment or complaint
We are always looking to improve our services. If you have a comment, compliment or complaint let us know. Any comment, good or bad, helps us to understand what people do and don't like about our services, and how we can make them better in the future.
Page last updated: 03 April 2020