Coronavirus (COVID-19): change to service

We are experiencing some interruption to complaints and feedback processes due to the Coronavirus (COVID-19).

This may mean that we may not be able to respond to your complaint within the usual timeframes set out below. 

See further information about changes to services.

Your guide to making a comment, compliment or complaint

We are always looking to improve our services. If you have a comment, compliment or complaint let us know. Any comment, good or bad, helps us to understand what people do and don't like about our services, and how we can make them better in the future.

How to make a complaint if you are not happy with some aspect of our service.

How to make a comment or suggestion.

How to give a compliment.

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Page last updated: 14 August 2020
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