Services at the Crematorium

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have introduced stricter limits on guests to contain the spread of Coronavirus (COVID-19).

See further information about changes to services.

You may hold the following types of ceremony at the Crematorium:

  • full religious ceremony
  • brief committal ceremony following a separate service at another place of worship
  • secular (non-religious) services
  • no ceremony

You can choose a representative of your faith, friends or family to deliver the service. Some people prefer to have a silent service.

Service times

You can view scheduled services at Poole Crematorium.

You will need to book a date for the service. The Crematorium office is open Mondays to Thursday 9am to 5pm and 9am to 4.30pm on Fridays.

There are two service times available for use of the chapel, one of 30 minutes and one of 60 minutes. Your service time should be selected based on the service content/tributes and numbers attending. 

Services are held from Monday to Friday with Saturday services available subject to special arrangement. Please discuss your options with your Funeral Director.

Crematorium capacity

The maximum capacity including crematorium staff is 120. There is seating for 80 people.

If you know a large number of people will attend the service, please consider booking a double time slot so they have time to pay their individual respects.


Although we have plenty of parking spaces (115), including 3 disabled car parking bays, we have a number of visitors to the grounds as well as mourners at the Crematorium. Please allow yourself enough time to park. Car sharing is recommended where possible.

The service

You can download a full list of our services and charges and memorialisation charges.

  • mourners gather in the Crematorium waiting room or close to the chapel entrance a few minutes before the service time
  • when the principal mourners are ready, the coffin is brought into the chapel
  • while it is being placed on the catafalque (a raised platform) mourners are directed to their seats for the service

During the service, the catafalque is usually lowered at the time that the committal of the body takes place. At the end of the service mourners leave the chapel past the coffin and through the side door.

Floral tributes

Immediately after the service, floral tributes are moved to the Wreath Court via the cloisters to enable family and friends to gather, talk and view the flowers.

The flowers normally remain here for 3 days before removal and disposal (along with any other tributes you may leave), during these 3 days the family may wish to make other arrangements for the flowers.

Audio and visual tributes

We offer the option of audio visual tributes for services held in Poole Crematorium's chapel. 

Photo tributes

Your photo tributes are displayed on two 65" HD screens positioned at the front of the chapel.

  • single photo (shown throughout the service): £12
  • slideshow of up to 25 photos (played on a loop, or played one at a time of your choosing: £38
  • additional slideshow photos in batches of 25: £15
  • professional video tribute of up to 25 photos, set to music of your choice (played one at a time of your choosing): £70
  • additional photos in batches of 25: £15
  • family-supplied DVD with up to 25 photos (played once at a time of your choosing): £18

Funeral livestreams

We offer live coverage of the funeral, filmed by a single camera placed at the back of the chapel. A username and password is supplied by the funeral director to the family to view and share as they wish. Viewers can log in ahead of time to check they can view the test stream before the funeral.

  • live stream: £30
  • live and 28 days watch again: £45 


A high quality recording of the funeral, filmed by a single camera placed at the back of the chapel. Families can order copies on DVD, Blu-ray or USB, within 30 days of the service.

The recording comes in its own personalised packaging, with the name of the deceased, the date and location of the service displayed.

  • DVD, Blu-ray or USB: £49
  • copy of visual tribute: £15

After the service

The cremation takes place shortly after the service. The cremator can only accept one coffin at a time. Coffins are issued with an identity card that stays with the remains throughout the whole process.

After cooling, the remains are transferred to a special container to await collection. You may collect the cremated remains from the Crematorium or from your funeral director.

Page last updated: 22 April 2021
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