As of the 30 November 2018, local authorities will cease to offer the Settlement Checking Service and Nationality Document Return Service, applicant can now apply online via GOV.UK.
New UK visa citizenship application services
From 9 November 2018, the majority of applicants will complete their applications online then attend 1 of 57 new service centres in the UK named UK Visa and Citizenship Application Services, managed by a commercial partner, Sopra Steria. Applicants will attend an appointment at a service centre to submit their biometric information (photo and fingerprints) and supporting evidence (including proof of identity). You can find information about the new services on GOV.UK.
Assisted digital service
UKVI have set up an Assisted Digital support service that is available to applicants who do not have the appropriate access, skills or confidence to complete an online application form. The Assisted Digital Service aims to ensure that nobody is excluded from making an immigration application due to lack of digital skills or access to a computer. Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form. This service does not provide immigration advice. More information can be found on GOV.UK.
Page last updated: 14 August 2019