Report a missed bin collection

Check to see if your street is on our list of missed bin collections.

Use this service to:

  • report a missed bin (black, blue or green) collection

We will not collect your bin if:

  • your recycling is not sorted or includes things we cannot recycle
  • your garden waste bin includes materials we cannot take
  • your bin is not ready from 6am - you need to put it on or by the kerbside, where we can see it
  • your waste is not all contained inside the bin
  • your bin is too heavy
  • your bin is compacted - you need to ensure waste will fall out when the bin is collected

We will put a tag on your bin if we haven't collected it.

On the day of the collection wait until after 11pm to report a missed collection.

You need to report the missed collection before the end of the next working day.


You will need:

  • to log in or create an account to report a missed bin
  • your address
  • your email address
Page last updated: 31 March 2020
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