Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we are able to offer some extra assistance to those who most need it.

See further information about changes to services.


If your circumstances change this might affect your benefit. If we do not know about these changes in time, we may pay you too much Housing Benefit or Council Tax Support. 

In almost all cases overpaid benefit has to be repaid, even if it was paid because of our error.

However, you may not have to repay the overpayment if it was an 'official error' and you could not reasonably have known that you were receiving more benefit than you were entitled to. It is therefore important that you check your notification letters carefully, check that your details are correct, and tell us about any change in your circumstances.

You must tell us about any changes of circumstance, even if you have already told the Department for Work and Pensions (DWP) or Her Majesty's Revenue and Customs (HMRC), such as: 

  • income
  • capital
  • household
  • address
  • rent
Page last updated: 17 April 2020
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