Change in circumstances

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we are able to offer some extra assistance to those who most need it.

See further information about changes to services.

Tell us about a change in circumstances

We prefer you to tell us about any changes online. This speeds things up, saves public money and frees up time so we can support those who are unable to let us know online.

Please give us as much information as you can so we can update your details as quickly as possible. Even if you do not have all your supporting documents, you should still tell us about your change in circumstance.

Change of address

You can let us know about a change of address online:


Change in circumstances

For all other changes in circumstances, you can let us know online:


If you need help with either of the forms, please call us on 0345 034 4569 and we can support you through the process.

Page last updated: 17 April 2020
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