Universal Credit

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we are able to offer some extra assistance to those who most need it.

See further information about changes to services.


Universal Credit is a new benefit, whatever your employment status, and should make changes into and out of work easier as people will not need to move to a different benefit. For example whilst claiming it will be easier to:

  • take temporary or part-time work
  • increase your hours
  • work overtime

If you are making a new claim for any of these benefits, you will now need to claim Universal Credit instead:

  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit

The Department for Work & Pensions has provided up to date information on ‘Understanding Universal Credit'.

Money advice

You can get help and advice from: 

Housing Benefit and paying your rent 

Universal Credit may include money towards your housing costs. You’ll have to arrange with your landlord to start paying your own rent, if you do not do this already.

Find out details of your rent from your landlord, for example:

  • how much the rent is and how you need to pay it
  • if you need to pay any service charges or bills, for example, gas and electricity 

If you think you’ll have problems managing your rent, talk to your landlord or Universal Credit work coach if you want to find out more about how payments can be made directly to your landlord.

Help with Council Tax 

Help with Council Tax is not included in your Universal Credit payment. You need to make your Council Tax Support claim to us when you apply for Universal Credit. If you do not, you may miss out.

Page last updated: 13 May 2021
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