Adult social care - services emergency duty service privacy notice

This page explains how your information will be held about you and processed by Bournemouth Borough Council (BBC) and Borough of Poole (BoP) Adult Social Care Emergency Duty Service. You can also find out about the General Data Protection Regulations and Data Protection Act 2018.

This document contains information about:

  • who we are
  • why we collect your personal information
  • the legal basis for using your information
  • who we may share your information with
  • how you can access the information we hold about you
  • how long we keep information about you
  • further information and Data Protection Officer

Who we are

Bournemouth Borough Council and Borough of Poole will be the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. This could be your name and contact details. As the Data Controller, Bournemouth Borough Council and Borough of Poole Council will use your information to provide you with our services.

Why we collect your personal information

We will collect enough personal information in order to provide you with services for the following purposes.

Emergency Social Care support including but not exclusively for the following:

  • assessment for social care support
  • informing you about alternative community support
  • promoting independence and wellbeing
  • protecting adults at risk from harm
  • calculating personal contribution (if any) to the cost of care services
  • monitoring and review of social care needs

We are not permitted to collect information we do not need or will not use. This document covers information you have provided direct to the Council and information which has been shared with us by other organisations.

If we don’t need your personal information we will either keep your details anonymous or, if we already have it for another service, we won’t ask you for it. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fictitious name.

We don’t sell your personal information to anyone else.

The legal basis for using your information

According to the General Data Protection Regulations (GDPR) and the Data Protection Act 2018, we must have a reason to collect and use your information.

This will be:

  • you have entered into a contract with us
  • it is necessary to protect someone in an emergency
  • it is necessary to deliver health or social care services
  • to enable us to manage the services we provide
  • to train and manage our workers who deliver those services
  • to investigate any worries or complaints you may have about our goods and services
  • it is necessary for legal cases
  • it is necessary for statistical purposes

There are a number of legal reasons why we need to collect and use your personal information. For this service:

General Data Protection Regulations 2018:

Article 6 - Lawfulness of Processing:

(c) processing is necessary for compliance with a legal obligation to which the controller is subject or;
(d) processing is necessary in order to protect the vital interests of the data subject or of another natural person;
(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

The following outlines the legal obligations:

  • The Care Act 2014
  • Housing Act 2004
  • Children Act 1989
  • Children Act 2004
  • Mental Health Act 1983
  • Mental Capacity Act 2005

Vital interests: the processing is necessary to protect someone's life.
Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function as a clear basis in law.

Our service also needs to use sensitive personal data called “special category data” which requires more protection to keep it safe. This is often information you would not want to be widely known and is very personal to you. It includes:

  • sexuality or sexual health
  • religious or spiritual or philosophical beliefs
  • ethnicity
  • physical or mental health
  • trade union membership
  • political opinions
  • genetic or biometric data
  • criminal history

We will take extra care of this data. The legal reason for us to collect and use this personal information is:

Article 9 – Special Categories of Personal Data

(c) processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent;

(h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3;

Paragraph 3: Personal data referred to in paragraph 1 may be processed for the purposes referred to in point (h) of paragraph 2 when those data are processed by or under the responsibility of a professional subject to the obligation of professional secrecy under Union or Member State law or rules established by national competent bodies or by another person also subject to an obligation of secrecy under Union or Member State law or rules established by national competent bodies.

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.

We may also share your personal information with these organisations but are not limited to:

  • Other council departments e.g: housing, environmental health and children and young people services
  • Private and National Health Services e.g: GPs, hospitals and community nursing teams
  • independent care organisations
  • support and advice services
  • voluntary services and organisations
  • advocacy services
  • housing associations
  • Department for Work and Pensions
  • Office of the Public Guardian
  • Police
  • NHS Clinical Commissioning Groups
  • Dorset and Wiltshire Fire and Rescue Service
  • South West Ambulance Service

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.

We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.

Accessing the information we hold about you

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the Council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate. Please see our webpage for further information about how to make a subject access request.

Neither Bournemouth Borough Council nor Borough of Poole will charge a fee to access your information. Sometimes there may be information that we are not allowed to show you, such as:

  • legal information or advice
  • crime prevention and detection records
  • information that we believe may be harmful to you and your well-being
  • details about or provided by other people – this is called third party information (e.g. information from the Police or Department for Work & Pensions)

You may also ask us to:

  • stop processing your information if this causes or might cause damage or distress
  • stop processing your information for direct marketing
  • make decisions about you using your information by automated means (e.g. using computers to decide on an entitlement)
  • amend any of your data which you feel is inaccurate. You can also ask for information to be blocked, erased or destroyed
  • transfer your information electronically to another service provider
  • consider a claim for compensation for any damages caused by a breach of the Data Protection regulations

If you give consent for us to use your information, you may withdraw this at any time. However, this may affect our ability to continue to provide you with a service.

How long we keep information about you

We will retain this information in accordance with corporate standards, and Social Care requirements, including (but not limited to) the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 1983.

We will retain this information for 20 years as stated in Borough of Poole retention schedule and in accordance with the Care Act 2014, Mental Capacity Act 2005, and Mental Health Act 1983 Guidance.

Further information

If you have a concern about how we are using your information, we would ask you to contact us in the first instance using the address below:

Emergency Duty Service
Adult Social Care
Civic Centre Annexe
Park Road
Poole
BH15 2RT

Data Protection Officer

If you are not satisfied with a response to your concerns from the Service, our Data Protection Officer Vivian Bateman, can review any issues regarding Information Rights legislation if necessary. The Data Protection Officer can be contacted at the address below:

Data Protection Officer
Bournemouth & Poole Information Governance Team
Bournemouth Borough Council
Town Hall
Bournemouth
BH2 6DY

Information Commissioner

For further information about Information Rights legislation, please contact the Information Commissioner’s Office at www.ico.org.uk or by telephone 0303 123 1113.

Page last updated: 05 November 2018
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