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Your Borough Of Poole


Safeguarding and Disability and Dementia Awareness Training for Licensed Drivers

From 1st April 2016 the Borough of Poole has introduced a new mandatory training course for Poole hackney carriage and private hire taxi drivers incorporating three key areas:

  • Safeguarding (including Child Sexual Exploitation) 
  • Disability awareness
  • Dementia awareness.

The hackney carriage and private hire trade provides an invaluable role in transporting a diverse range of customers. These passengers include some of our most vulnerable residents and drivers can be critical eyes and ears in the community as they undertake hundreds of journeys on a daily basis. The training therefore will help drivers adopt suitable safety measures for assisting vulnerable passengers. Fundamentally this also includes sign posting to relevant agencies should they have concerns they wish to report.

It is a compulsory requirement for all new hackney carriage and private hire driver applicants to undertake the training before being licensed.  In addition it is a compulsory requirement that all existing licensed drivers undertake the training by 1st April 2018.

The course is run fortnightly at the Civic Centre and there are spaces for up to 12 drivers/new applicants at each session. The training lasts two hours and is followed by an assessment of learning on the day. All those who attend and pass the assessment of learning will receive a course certificate. The test comprises of 10 questions and you will need to get at least 8 out of 10 correct to pass.

The cost of the training course is £20 and this is paid when booking your place. Bookings can be made online, you will be able to select a date, reserve your place and pay by credit or debit card. It is recommended that all drivers book their places on this compulsory course at the earliest opportunity to ensure availability at a time and date to suit you.

Lost property left in taxi

It is a condition of the taxi driver's license that any lost property found in Poole licensed vehicles must be handed in within 48 hours. 

The items are handed into the Customer Services team at the Civic Centre.

The items will be kept for a period of 3 months after which time they will be donated to charity, recycled, disposed of responsibly or it will be returned to the driver who found it, if appropriate.

If you have lost an item in a taxi please use our online report-it form to let us know. 

We will check if your item has been handed in and if so let you know how to claim it.

If it hasn't been handed in yet we will make a report and will contact you if the item is found.

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Hackney Carriage and Private Hire Licences

Licences are issued after applicants have met certain standards and these must continue to be met if they wish to remain licensed.

Unlicensed operators, vehicles and drivers are trading illegally and passengers may not be insured.

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Difference between a Hackney Carriage and a Private Hire vehicle

Hackney Carriage (Taxi):

A vehicle that is available for immediate hire.
In Poole they are either London-style taxis or saloon cars and have:

  • A large roof sign saying "Poole Taxi'
  • Stickers with a Borough of Poole logo and "Licensed Taxi" on the front doors.
  • A plate attached to the rear showing the Hackney Carriage licence number, vehicle registration mark and the seating capacity

Private Hire:

These vehicles provide a similar service to taxis, but can only ever be pre-booked through an operator. Private Hire vehicles in Poole have:

  • A plate attached to the rear showing the Private Hire licence number, vehicle registration mark and the seating capacity
  • Some vehicles may have the telephone number and name of the operator displayed either on the windscreen, back window or on the rear doors.

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How to get a licence

Licences are issued to:

The only exception to this licensing requirement is vehicles used for weddings or funerals.

Applications must be returned to the Taxi Licensing officer:

Borough of Poole
Transportation Services
The Civic Centre
BH15 2RU

Telephone: 01202 262242
Fax: 01202 262091

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Fare Tariffs and Other Charges

We only set Fare Tariffs and Other Charges for Hackney Carriages (taxis), but most Private Hire vehicles in Poole are also fitted with a taximeter and charge the same rates.

The taximeter displays the maximum charge payable but drivers are allowed to charge less than the taximeter rate.

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If you have a complaint about a Hackney Carriage or Private Hire vehicle you can contact the operator direct or contact the Taxi Licensing Officer.

Give the details (if known) of the drivers badge number, vehicle plate number or registration number to help trace the driver and vehicle.

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Taxi Ranks

There are two principal taxi ranks in Poole.

Shoppers visiting the Dolphin Shopping Centre will find taxis available at 'The George' taxi rank. In addition there is a further 24 hour taxi rank at Poole railway station.

Customers enjoying Poole's night life may also use the evening taxi ranks in Lower High Street by the Slug and Lettuce, on the Quay and in Ashley Cross.

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Hackney Carriage (Taxi) and Private Hire Operators 

* These operators have wheelchair accessible vehicles




PRC Streamline Taxis Poole

01202 666333 *

Ariel Taxis

01202 747333

Poole Harbour Taxis

01202 668866


01202 666822 *

Parkstone Cars

01202 739999

Dolphin Radio Taxis

01202 777879

Able Taxis

07851 724821 *


07951 586417

Ambassador Cars

07525 537479

Alan Lake Cars

07904 979809 *

Capitol Cars

07506 772437 

Davies Cab & Courier

07825 711410 *

D & M McGuigan

07855 458330

De La Riva

07877 744817

Dorset Day Trips

07443 496970

Focus Cars

07588 338406

Harbour Cars 07828 199949

Jai’s Taxis Poole

0741 2030426

Jim's 8 seater Private Hire

07739 987630

K & J Bithrey Taxi Service

01202 771528

Liberty Cars Poole

01202 748819 *

 Mega Cars  07878 088341
 Mem's Car  07748 633590

 Metin Soylu

 07931 544019

M-M Cars


Paul Amos

07581 016612

Platinum Travel 01202 466466

Poole Bay Cabs

07803 902164 

Poole Flyer

07961 851152

Poole Friendly Cabs

01202 558867

Poole Mobile Private Hire

07548 531591

Poole Town Taxis

01202 691000


07923 910334

 Rainbow Cabs 07810 004498

Reliable Cabs

07949 957801 *

RT Cabs

01202 668866

SAJ Cars

07884 186541

Smith Cars

07825 176883

The Friendly Car Company

07775 938523

Total Mobility

07745 602059 *




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Executive and Airport Travel

Allport Autos
01202 463283
Atlas Private Hire
01202 770825
Canford Cars
01202 594078
Chauffeur Driven Services
C S Travel
01202 742531
David Norman 
01202 884302
Drive 4 U
01202 684550
Drivve Me
01202 805904
 DW Cars
01202 779565
 Eagle Air
01202 375570
 HJC Executive
07713 801880
 Amerc Cars Ltd
01202 770777
 Independent Long Distance
 JJ Kars
01202 385388
 Nationwide Cars
01202 468294
 Premier Chauffeur Hire
07429 813744
Select Chauffeur Services
01202 695949


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