There are around 18,000 street lights and 2,500 signs, bollards and pedestrian crossing beacons in the Borough of Poole.
We check each street light’s condition every three years, and each bollard, sign and beacon every year. In between these times a night patrol is carried out every month on the main traffic routes. In all other roads (e.g. Residential areas) we rely on members of the public to report faulty street lights.
Reporting a Fault
You can follow the links on the right hand side of this page or the information in the below text to report a fault to us. If it is a dangerous fault such as a leaning or damaged street light or electrical wires are exposed, please call us on 01202 262223 during office hours or 0800 506050 out of office hours so we can arrange a priority response.
You can report a fault using a map. Search for the road the faulty light is in and select the street light from the map to report the fault.
You can also report a fault without using the map. On the form please let us know what street the light is in, the location such as house number it is nearest to, the type of equipment (i.e. Street light or bollard or sign), the identification number on the light if visible, and the nature of the fault.
The standard response time is 5 working days. Extra work may be required after this visit which can extend the time taken to repair the light. For further details on fault repair time scales, or if you have already reported a fault and would like more information, please see the Street Lighting FAQ’s page in the 'Downloads' section on the right of this page.
Investment in Street Lighting Replacement
By April 2018 most of the street lights in the borough will be replaced with energy efficient LED lighting. Between November 2015 and April 2016 we have replaced almost 8,500 lanterns on existing lamp posts and will be replacing a further 9,000 complete lamp posts which are over 40 years old between April 2016 and April 2018. All existing Part Night Lighting schemes across the Borough will be replaced with the LED lighting scheme.
For further information, including details of the rolling programme for the LED replacements, please see our dedicated webpage for the LED project.
Seasonal Decorative Lighting
Festive and decorative lighting are a welcome sight and bring pleasure to many people, particularly at Christmas. The Borough of Poole supports the use of seasonal decorations wherever possible but, as a Highway Authority, must safeguard all users of the highway. Therefore, an application process is in place to ensure that any installations of seasonal decorations in areas on or around the highway are provided in a safe manner and in accordance with relevant national guidelines.
Applicants should submit their proposals at least two months in advance, but ideally longer where the proposals are more complex. Further information on the application process is included in the ‘Seasonal Lighting Guidance Notes’ file that can be accessed by following the link in the ‘Downloads’ section on the right hand side of the page. The required application forms can also be downloaded from this location.
An application for a Miscellaneous Activity on the Highway licence will also be required and this can be found in the 'Downloads' section on our ‘Working on the Highway in the Borough of Poole’ webpage.