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Poole FIS gains Family First Quality Award

Borough of Poole is proud to announce that Poole Family Information Service (FIS) has been awarded the National Association of Family Information Services (NAFIS) Families First Quality Award.


The Families First Award is a national quality improvement framework focusing on the working practices of a whole organisation or service.

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Families First Award

To achieve the Families First Award, Poole FIS had to meet 10 challenging standards, and demonstrate how it meets and exceeds the statutory requirements of the Information Duty of the Childcare Act in providing information and guidance to parents, prospective parents and carers, children and young people..

Poole FIS is a key service for parents, families and professionals, providing information, advice and assistance about childcare, activities, family services, children’s centres, schools, health, and a range of other services. This information is provided using a wide range of tools, including via the online directory, over the phone, face-to-face and a wider range of digital services.

The award recognises the high level of customer service provided by Poole FIS, which is a direct result of effective partnership working, essential to the provision of information on a wide range of family services in Poole. 

Assessors were impressed by the online Family Information Directory, an invaluable resource for local families and professionals alike, and with how the FIS uses Facebook and Twitter to reach and engage with an increasing number of local families.

Poole FIS Outreach Service, which helps local families to engage in early education, childcare and children’s centre services, was also praised for its quality and professionalism.

Cllr Peter Adams, Mayor of Poole, said: “I am delighted that Poole Family Information Service has been recognised for its excellent work and is being held up nationally as an example of best practice. This award is certainly something to be proud of and I’d like to congratulate the team on their achievement.”

Cllr Janet Walton, Cabinet Portfolio Holder for Families and Young People, said: “We hope our recent achievement will increase the collaboration the FIS carries out with early years providers and a wide number of private and voluntary sector services so that families have a greater choice and understanding of what is available to them. We know that many local families place trust in the FIS to help with a wide range of information and advice, and this award will only serve to increase this.”

The award was officially presented to Carole Ward, Information & Communication Manager in Children, Young People and Learning at the Borough of Poole by Anthony Ellison from NAFIS on Monday 9 February, at an event attended by the Mayor and other council officials.

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