[Skip to content]

Your Borough Of Poole
.

Customer Services and Business Support Apprentice – Culture and Community Learning


Job Description 

 

MAIN PURPOSE

  • To provide customer service across the service providing general specialist support / customer service either in support of a designated officer or the team as a whole
  • To work under supervision  with other specialist / support staff carrying out a range of largely regulated tasks and providing general administrative support 

MAIN RESPONSIBILITIES

  • As directed, assist with general or specific, specialist support / customer service activities, working to meet priorities and deadlines under supervision.

  • Assist in the proper and effective delivery of services and / or promotions from inception to completion.

  • Under supervision with training maintain and update records regularly.

  • Training will be given to input to financial, business support and administration systems, ensuring accurate data for each service element.

  • Training will be given to operate in accordance with Quality, Health & Safety and other agreed procedures to ensure that all Health & Safety and Safeguarding requirements are met.

  • Under supervision assist in the preparation of service documentation, systems and processes, including monitoring output where needed.

  • Assist with public consultation, where directed, in accordance with service policy and strategy.

  • Under supervision prepare support information, where directed, for public information, enquiries and similar purposes.

  • Maintain good relations with internal and external clients, partner organisations and elected members.

  • To undertake such other duties as may be required from time to time commensurate with the level of the post.

  • To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and Data Protection Act.


Person

ATTRIBUTES & CRITERIA

ESSENTIAL/ DESIRABLE

METHOD OF ASSESSMENT

EXPERIENCE

·     Experience in an office environment 

·     Experience of team working  

 

 

 Desirable

 Desirable

 


Application Form

Interview

References

QUALIFICATIONS / TRAINING

·       GCSE passes at Grade C or above in English and Maths or equivalent qualification in literacy and numeracy

·       An IT qualification at minimum level 2 

 

Desirable

 
Desirable

 

Application Form

Certificates

 

APTITUDES /ABILITIES

·     Able to follow procedures

·     Good interpersonal skills

·     Computer literate including email, Word, Excel and keyboard skills, and willingness to develop existing skills

·     Attention to detail

 

Essential

Essential

Essential

 
Essential

 

Application Form

Interview

References

Practical Test

KNOWLEDGE

·       An understanding of the principles related to the work area 

·       Knowledge of the use of IT applications 

 

Desirable

Desirable

 

 Application Form

Interview

ATTITUDE / MOTIVATION

·       A commitment to providing excellence in customer care

·       Commitment to equality and diversity

·       Commitment to attending and successfully completing relevant Apprenticeship training

 

Essential

Essential

Essential

 

Application Form Interview

References

 

OTHER FACTORS

·       Ability to travel around the County (and to other areas of the Uk) in an agreed timely manner

·       Flexible approach to working

 

Desirable

Essential

 


 

Application Form

Interview

Satisfactory DBS Disclosure