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Your Borough Of Poole

Contact Us

The times we are open are:

Monday - Thursday 8:30 am - 5:15 pm
Friday 8:30 am - 4:45 pm


For the quickest response to a problem or question, please use our self service forms. We now have over 400 services available online, 24 hours a day. You’ll find these forms in the following sections: 

Alternatively, you can use our online contact form (please include a brief description of your enquiry and your contact details) and we can forward your request to the relevant team.

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By Email

If you would prefer to email, please refer to our A-Z of services and click on the page link relevant to your enquiry. All appropriate contact details are shown on the right of each page.

Please Note: Using our self service forms will be the quickest way to have your request resolved.

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By Phone

Please use our A-Z of services to find the number you need. 

Calls to some numbers may be recorded for quality, training and security use.

Our telephone numbers are registered with the Telephone Preference Services. Unsolicited sales calls are not accepted.

Text Relay

Text Relay is a telephone based service for deaf and hard of hearing customers who wish to use a textphone or minicom to contact us.

  • Text Relay: Dial 18001 then the full phone number you want to call, including the area code.

    E.g   Prefix:      Area Code:     Number:

            18001        01202        XXX XXX

Emergency/Out of hours

You can contact us in an emergency or out of hours on the following number:

  • Emergency / Out-Of-Hours: 0800 506050

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By Post

If you know the department you wish to write to, please use the following link to select the appropriate Service Unit. If you cannot find what you are looking for, then you can write to us at:

Borough of Poole
Civic Centre
BH15 2RU

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In Person

If you wish to visit us in person, please note that we have various office buildings open to the public across the borough. Some services such as Planning, Building Consultancy and Benefit Payments, are provided at the Civic Centre itself.

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Website Feedback

To provide feedback about boroughofpoole.com please use the website feedback form. For feedback on any other issue please use the general feedback form.

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