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Trading Standards - Advice For Businesses

Online Service

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What we provide

We give advice to businesses in Poole whether you are:

• setting up in business
• need guidance on an existing business
• need guidance on how to resolve a consumer complaint within the law

Guidance is available within our Trading Standards Category section.

Look out for latest Trading Standards Alerts.

On 26th May 2008 The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) came into force.  These Regulations implement the Unfair Commercial Practices Directive (UCPD). The aim of the UCPD is to harmonise consumer protection laws across the European Union to prevent business practices that are unfair to consumers. 

The Regulations replace a lot of consumer protection legislation including Part III of the Consumer Protection Act 1987 (which dealt with misleading prices), the majority of the Trade Descriptions Act 1968, and the Control of Misleading Advertising Regulations 1988.

Contracts made before 26th May 2008 are still subject the legislation that was in force at that time, and full details of this legislation is available by accessing the links below.

Cancellation of Contracts Made in a Consumer's Home or Place of Work etc Regulations 2008

With effect from 1 October 2008 new regulations to protect consumers and simplify the law came into force.

The 'Cancellation of Contracts Made in a Consumer's Home or Place of Work etc Regulations 2008' (the new Regulations) are aimed at traders who enter into a contract with a consumer at their home or workplace. They also cover contracts made at another individual's home or on an excursion organised by the trader away from their business premises.

More information can be found

• on the BERR website
• A copy of the new regulations can be downloaded here.
• A copy of the OFT's advice leaflet  (Office of Fair Trading) sent to 70,000 businesses in September 2008 can be downloaded here.

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Supplementary guidance is also available at Trading Standards Central .

• Animal health and welfare
• Consumers/buyer's rights (including selling methods)
• Fair trading (including pricing and selling on the internet)
• Food (details of trading in shellfish are available at boroughofpoole.com)
• Safety
• Weights and measures
• Other

Additional guidance is available on the Ask Cedric website.

The Statute Law Database (SLD) gives free and easy access for all to UK Statute Law.