What we can do
- provide a fortnightly collection service for refuse
- provide a fortnightly collection for recycling
- provide a fortnightly collection for garden waste (chargeable service).
We collect bins during all bank holidays, except:
- Christmas Day
- Boxing Day
- New Years Day.
We assess applications for additional bin capacity for:
- six or more permanent residents
- five residents with a child in nappies
- three or more children in nappies
- medical needs.
Apply for extra bin capacity.
What we don't do
- collect extra bags, boxes or loose refuse
- collect bulky household waste.
How can you help
You can help by:
- making sure your bin is ready for collection between 6am and 11pm
- don't overfill or place very heavy items in your bins
- bring the bin back to your property after is has been emptied
- not putting the wrong items in your bins.
Black and blue bin collection guidance
View a list of what can go in your blue bin.
Your bins should be out for collection between 6am and 11pm on your collection day.
If they're not out, they will not be collected. We will not return.
If this happens you need to make your own arrangements to dispose of your household waste free of charge at the Nuffield Household Waste Recycling Centre.
Bins must be clearly visible (ie not behind a hedge, garden wall) with no restrictions to access (ie behind a gate). In locations with very narrow (where bins would cause difficulties for footpath users) or no public footpath, bins can be presented up to 1 metre (one footstep) inside the property boundary.
Residents who are unable to put a bin out for collection can apply for assistance if there is no one else at the property who can help.
Bin lids must be closed. No extra bags, boxes or loose refuse will be collected. Any surplus waste can be disposed of at the Nuffield Household Waste Recycling Centre.
Overfilled or overweight bins
Bins will not be emptied and will be tagged to advise you, please remove some of the waste. We will not return before your next collection. Any surplus waste can be disposed of at the Nuffield Household Waste Recycling Centre.
Inappropriate use of bins
If there are incorrect items in your bin eg. black bin waste in the blue recycling bin, your bin will not be emptied and will be tagged to advise you. Please remove any incorrect items. We will not return before your next collection. Any surplus waste can be disposed of at the Nuffield Household Waste Recycling Centre.
There are occasions where collection teams are prevented from accessing bins due to poorly parked vehicles or roadworks. We will attempt to return before your next collection. Known issues can be viewed here. Please help us by parking considerately on collection day.
If a bin is missed due to operational issues or a fault we will endeavour to return before the next collection date. Known collection problems for your area are publicised, you do not need to report these.
To report a missed assisted bin collection use our online facility.
If you are having repeated problems with your bin collection please let us know using our online form giving as many details as possible to help us investigate the problem, for example, the exact location the bin is left, if not at the front of the property.
Note our crews are on duty from 6am to 11pm.
Responsibility and ownership of bins
All bins supplied by the Borough of Poole (free or chargeable) remain the property of the council. Householders are responsible for keeping the bins safe, clean and reporting any bins that are damaged, lost or stolen.
Bins can become damaged or they may fall in the collection vehicle when being serviced. If this happens, you can report it to us using our online facility for a repair or replacement to be organised. If we cannot repair the bin you will be supplied with a replacement. If you have a communal bin we will need to arrange a delivery date if your communal bins are stored in a locked compound or gate. There is a separate online form for communal bins.
Please note, all bin replacements are now supplied as a small 180 litre refuse bin and a large 240 litre recycling bin as standard. Additional capacity will be considered for householders with medical conditions that generate extra waste.
There will be a charge for refuse, recycling and green waste wheeled bins delivered to new properties. For details and prices please use the following link to the bins at new properties web page. After payment we will agree with you a convenient day for delivery of the new bins.
Aggression or abuse directed towards collection teams
Please be considerate to your collection team, they empty over 15,000 bins a day walking the equivalent of 12 miles each in all weather conditions. Aggressive or abusive behaviour that may include threats, personal verbal abuse, derogatory remarks and rudeness will not be tolerated and may be reported to the Police.
Cameras are fitted to our collection vehicles for the purpose of health and safety of employees and members of the public but may also be used to investigate accidents and incidents including abuse towards our crews.
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