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Your Borough Of Poole
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Refuse, Recycling and Garden Waste Collection

Bin sizes are changing

For more information visit our Bin Swap 2014 page

Information on our Garden Waste service is also available

 

What We Can Do

  • provide a weekly collection service for refuse 
  • provide a fortnightly collection for recycling and garden waste (chargeable service)
  • we collect all Bank Holidays with the exception of Christmas Day and Boxing day. Details can be found here
  • at the discretion of the Council, provide black sack to properties unsuitable for a wheeled bin
  • provide additional bin capacity for residents with a medical condition. Contact us for further details
  • provide flats with communal bins appropriate to the size of the development

What We Don’t Do

How You Can Help

  • ensure your bin is ready for collection between 6am and 11pm
  • don't overfill or place items in your bin that will result in it being overfilled or overweight
  • don't put incorrect items in your bins ie black bin waste in your recycling bin
  • return the bin to your property after it has been serviced

Black and Blue Bin Collection Guidance

Our full Waste Collection Operating Policy is available to download. You can also view a list of  what can go in your blue bin.

Time

Bins must be available for collection between 6am  and 11pm on your collection day. If you do not do this your refuse, recycling or garden waste may not be collected. We will not return. If this happens you are required to make your own arrangements to dispose of your waste free of charge at the Nuffield Household Waste Recycling Centre.

Location

Bins must be clearly visible (ie not behind a hedge, garden wall) with no restrictions to access (ie behind a gate). In locations with very narrow (where bins would cause difficulties for footpath users) or no public footpath, bins can be presented up to 1 metre (one footstep) inside the property boundary.

Assisted Collection Service

Residents who are unable to put a bin out for collection can apply for assistance if there is no one else at the property who can help.

Side Waste

Bin lids must be closed. No extra bags, boxes or loose refuse will be collected. Any surplus waste can be disposed of at the Nuffield Household Waste Recycling Centre.

Overfilled or Overweight Bins

Bins will not be emptied and will be tagged to advise you, please remove some of the waste. We will not return before your next collection. Any surplus waste can be disposed of at the Nuffield Household Waste Recycling Centre

Inappropriate Use of Bins

If there are incorrect items in your bin eg. black bin waste in the blue recycling bin, your bin will not be emptied and will be tagged to advise you. Please remove any incorrect items. We will not return before your next collection. Any surplus waste can be disposed of at the Nuffield Household Waste Recycling Centre

Access Issues

There are occasions where collection teams are prevented from accessing bins due to poorly parked vehicles or roadworks. We will attempt to return before your next collection. Known issues can be viewed here. Please help us by parking considerately on collection day.

Missed Bins

We will not return to reports of missed bins except when a bin is missed due to operational reasons eg. roadworks, access issues, vehicle breakdowns or is a missed registered assisted collection. Known collection problems for your area are publicised, you do not need to report these. To report a missed assisted bin collection use our on-line facility.

Note our crews are on duty from 6am to 11pm.

Responsibility and Ownership of Bins

All bins supplied by the Borough of Poole (free or chargeable) remain the property of the Council. Householders are responsible for keeping the bins safe, clean and reporting any bins that are damaged, lost or stolen.

Damaged or Missing Bins

Bins can become damaged or they may fall in the collection vehicle when being serviced. If this happens, you can report it to us using our on-line facility for a repair or replacement to be organised. If we cannot repair the bin you will be supplied with a replacement. If you have a communal bin we will need to arrange a delivery date if your communal bins are stored in a locked compound or gate. There is a separate online form for communal bins.

Please note, all bin replacements are now supplied as a small 180 litre refuse bin and a large 240 litre recycling bin as standard. Additional capacity will be considered for householders with medical conditions that generate extra waste.

New Bins at New Properties

There will be a charge for refuse, recycling and green waste wheeled bins delivered to new properties. For details and prices please use the following link to the bins at new properties web page. After payment we will agree with you a convenient day for delivery of the new bins.

Aggression or Abuse directed towards Collection Teams

Please be considerate to your collection team, they empty over 15,000 bins a day walking the equivalent of 12 miles each in all weather conditions. Aggressive or abusive behaviour that may include threats, personal verbal abuse, derogatory remarks and rudeness will not be tolerated and may be reported to the Police.

CCTV Cameras

Cameras are fitted to our collection vehicles for the purpose of Health and Safety of employees and members of the public but may also be used to investigate accidents and incidents including abuse towards our crews. 

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