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Your Borough Of Poole


I have seen a mouse in my/neighbours property what should I do?

House mice live and thrive under a variety of conditions in and around the home and consume food meant for humans or pets. Mice have keen senses of taste, hearing, smell and touch. They are excellent climbers and can run up any rough vertical surface.

They contaminate food-preparation surfaces with their faeces/urine, which can contain the bacterium that can causes food poisoning (salmonella). Their constant gnawing causes damage to structures and property.

Droppings, fresh gnawing and tracks indicate areas where mice are active. Mouse nests made from fine shredded paper or other fibrous material, are often found in sheltered locations. House mice have a characteristic musky odour that identifies their presence. Mice are occasionally seen during daylight hours.

If you see mice coming from a neighbours property, please discuss this with them as they may already be aware and treating the problem. If they are unaware,encourage them to take action and have the problem treated. If they are unwilling to do this contact us for further advice (click to How to pay and book)

If you see evidence of mice and require treatment you may choose to use our Pest Control service or a private pest control company via Buy with confidence.

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How can I reduce the risk of mice being attracted to my property?

Effective mouse control involves good hygiene, proofing the property and baiting. The first two are useful as preventive measures. When a mouse infestation already exists, some form of baiting is almost always necessary.

Mice can survive in very small areas with limited amounts of food and shelter. Consequently, most buildings in which food is stored, handled or used will support house mice if not mouse-proofed.

Pay particular attention to eliminating places where mice can find shelter. If they have few places to rest, hide or build nests and rear young, they cannot survive in large numbers.

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How much does a mouse treatment cost?

Charges are payable prior to treatment

Domestic Properties

£93.00 (inc. VAT) for a course of treatment up to 4 visits, thereafter an additional £15.50 (inc. VAT) per visit will be payable.

If you are in receipt of one, or a combination of, the following benefits treatment will be free (note: proof of benefits will be required and checked prior to treatment being carried out). Full rates apply to Housing Associations and landlords.

  1. Income Support
  2. Guaranteed Pension Credit
  3. Housing Benefit
  4. Council Tax Support

Commercial Properties (including churches and schools)

Commercial charge is £75.50 per hour during duty hours (exc. VAT).

£112.00 Outside duty hours (exc. VAT)

£147.00 Sunday/Bank holidays (exc. VAT)

£38.00 Additional visits (exc. VAT)

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How do I book / pay for the treatment?

Call 01202 261700 during working hours, (9am to 5pm Monday to Thursday and 4.30 Fridays) where our staff will provide advice and make an appointment for treatment.

Appointments are arranged for either Monday to Saturday

  • mornings (between 08:00 and 12:00) or 
  • afternoons (12:00 and 16:00). 

We are unable to provide an exact appointment time.

  • Pay using credit (not American Express)/debit card when booking an appointment or by;

  • Cash or cheque (payable to Borough of Poole) on the day of treatment prior to it being carried out.

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What if I am a tenant?

If you are a private tenant (or tenant of a Housing Associations including Poole Housing Partnership) you can;

  • Pay for the service yourself as detailed above or,

  • If it is your landlord's responsibility, ask them to contact us to arrange treatment as detailed above.

  • Note - the full rates as detailed above apply.

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What do I do before/after treatment?

Our Officers must assess the need for the poison to be laid, and where it can be laid safely in a way that pets and children cannot get access to it.

Please make it clear when you call, and to the Officer upon their visit, that you have children or pets so the Officer can carry out an assessment of your circumstances to find the best location to place poison. Poison can be laid in specific hard wearing bait boxes to keep the bait safely away from your pets and children. It may not be necessary to bait within your garden. An alternative such as a neighbour's garden, with their permission may suit the situation better.

The poisons we use are for commercial use and can only be laid by a trained person.

Dead mice can be placed in your normal domestic black bin after double bagging it. It is recommended that you do not touch the rat, wear disposable gloves and that make you sure you wash your hands after disposing of it.

If a mouse dies inside a property in a location difficult to access, the smell often only lasts a couple of weeks, and its impact can be reduced by use of an air freshener. If a rat has died in a location which is easy to access you can dispose of it yourself as described above.

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Contact us

Environmental Services
Unit 1
Newfields Business Park
2 Stinsford Road
BH17 0NF


01202 261700

Text Relay
18001 01202 261700