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Your Borough Of Poole


Investigation and Prevention

How can I tell if I have bedbugs?

Bed bugs look a bit like lentils and are visible to the naked eye. They are oval-shaped, flat and up to 6mm long. They vary between dark yellow, red or brown in colour. They don’t have wings but are able to crawl up most surfaces and can quickly spread around the building.

They need to feed on blood to grow and mature, but can live for a year without feeding. They mainly feed at night. Living near to where people sleep under the mattress, headboard or surrounding furniture or edge of carpets they can also be found behind skirting board and even in light fittings.

Signs to look for:

  • groups of dark spots that look like ink on the mattress
  • blood spots on sheets.

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Treatment and Payments

How much does treatment cost?

Domestic Properties 

Charges are payable prior to treatment

Normally 2 visits are needed to treat an infestation - £74.50 (inc. VAT) for each visit.

There is a reduced fee if you are in receipt of one, or a combination of, the following benefits

  • Income Support
  • Guaranteed Pension Credit
  • Housing Benefit
  • Council Tax Support

Proof of benefits will be required and checked prior to treatment being carried out. The charge is £41.00 (inc. VAT) for each visit.

N.B. Full rates apply to Housing Associations and landlords.

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How do I book and pay for a treatment?

Call 01202 261700 during working hours:

  • 9am to 5pm Monday to Thursday and 
  • 9am to 4.30pm Fridays

Our staff will provide advice and make an appointment for treatment.

Appointments are arranged for:

  • mornings (between 08:00 and 12:00) or
  • afternoons (12:00 and 16:00). Includes Saturdays 

We are unable to provide an exact appointment time. 

Pay using:

  • credit card (not American Express)
  • debit card when booking an appointment or by
  • cash or cheque (payable to Borough of Poole) on the day of treatment prior to it being carried out.

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What do I do after treatment?

  • if clothes or bedlinen have become infested, wash them at 60C, or put them in a dryer on a hot setting for 30 minutes to kill the bugs
  • dismantle your bed and furniture, and closely inspect every seam, crevice and joint using a bright torch
  • use a vacuum cleaner with a hose to suck up any bugs you can see, but bear in mind you may not be able to find them all – dispose of the contents of the vacuum cleaner in a sealed bag
  • be prepared to throw away a mattress if it appears to be heavily infested.

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Contact us:
Environmental Services
Unit 1
Newfields Business Park
2 Stinsford Road
BH17 0NF


01202 261700

Text Relay 
18001 01202 261700

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