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Your Borough Of Poole
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Flooding FAQs

How do I report flooding on the road, pavement or subway?

If the road, pavement or subway is flooded with clean water and it is not due to a blocked gulley, you should contact us using our highways flooding form or by phoning us on 01202 265255 so we can investigate.

What should I do if a road/entry gulley is blocked?

Road drainage gullies may fail to cope with very heavy rain for a short period due to the capacity of the drain or the level of the water table in the area at the time.

However, if the gulley appears to be blocked by leaves/pine needles, or is not allowing water to drain away, you may wish, if it safe to do so, try and clear the blockage or contact us using our highways flooding form or phone us on 01202 265255.

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How do I report flooding on the road, pavement or subway?

If the road, pavement or subway is flooded with clean water and it is not due to a blocked gulley, you should contact us using our highways flooding form or by phoning us on 01202 265255 so we can investigate.

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Where can I get sandbags, or where can I get further help if the sandbags I have are not working?

Please see our flooding advice page

How do I report flooding in the park or on an open space?

Some areas of Poole are subject to a high water table and it is not cost effective for us to resolve the problems in these areas.

If your query relates to an area which is not detailed within our Known Problem Areas list, you should contact us using our highways flooding form or by phoning us on 01202 265255 so we can investigate.

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How do I report flooding from a toilet?

In a private property this is the responsibility of the owner. The Council has no responsibility for the clearance of blockages in private drains or public sewers other than in very specific circumstances.

For problems with public toilets you should report it to us using our toilets cleanliness and maintenance faults form or phone us on  01202 261700 to arrange for inspection by our Public Health team.

What do I do if my garden is flooded?

Land drainage issues are the responsibility of the owner. If flooding is contaminated with sewage this constitutes a Public Health issue. 

If the water is coming from a Council owned open space please use our flooded Council owned land form or phone us on 01202 261700. The Public Health team will then arrange to inspect the problem within 24 hours.

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What are the known problem areas?

There are some problem areas that we know about that have drainage/flooding issues from time to time:

  • County Gates
  • Maryland Road / Middlebere Crescent area
  • Oakdale South Road Middle School
  • Sandbanks Road and Whitecliff Open Space
  • Shore Road / Banks Road Junction
  • West Quay Road - Poole Old Town by the Quay 

It is not always cost effective to resolve the issues in these named areas as most are solved when the weather conditions improve or when a high tide abates.

If you know of any other problem areas that we should know about, please contact us on 01202 261700.

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