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Rogue Traders

What are 'rogue traders'?

Rogue traders are ones that 'rip you off'. 

They may mislead you into making a contract.  Often, they are not at the address that they give to you. 

We frequently receive complaints from consumers who have entered into contracts with traders who have either

  • cold called on them, or  

  • been called out by the consumer following the receipt of fliers pushed through the door (which they may or may not have responded to). 

Often the addresses provided by the trader turn out to be false. 

They may turn out to be what are known as ’accommodation addresses’. 

An accommodation address

  • is one where mail is delivered but the trader may not actually be physically based at that address.  

  • may simply be used as a telephone answering service.  

In some instances consumers even found these traders in their local directories.  

Trading addresses which are false can be very convincing.  Scroll down to see examples of the addresses we've investigated. 

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Advice concerning rogue trading 

  • Do not do business at the door, or answer fliers.

  • Choose traders carefully.  Make sure you can be certain that they are where they say they are. 

  • Visit the address, where possible,  to ensure that it exists.  

  • Ensure the trader is at that address before entering into a contract with them.

  • Do not be fooled by people who call at your door saying that they are just working up the street or that they have done work for your neighbour!  This is a common ruse to gain your trust. 

  • Remember you would not give money to a stranger that you met in the street.  The people who call at your door are strangers too.  You know nothing about them other than what they choose to tell you.

Please send us any fliers or leaflets that you suspect may be bogus.  Any claims which are found to be false will be displayed on this website. 

Although our Trading Standards Team works closely with the Police and other agencies to stop rogue traders, many of the reports we receive from the public come too late for us to locate the traders and recover money paid.

The best way to tackle the problem is to

  • turn them away at the door ... and

  • say "NO" to cold callers.

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Buy With Confidence

Don't become the victim of a rogue trader - choose a trader from the Trading Standards Approved  Buy with Confidence scheme

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Where can I get further advice?

For further information and advice please contact  our partner organisation:

Citizens Advice consumer Service Tel: 03454 040506 

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List of Traders we’ve investigated

December 2012: Thomas CASH of Banbury, Oxfordshire, was prosecuted and found guilty of fraud, aggressive practices, and overcharging a Poole resident for work carried out at her home.  He was jailed for 11 months.
Rogue Trader Press T Cash

May 2013:  Derek MONTAGUE trading as Oakdale Home Improvements was prosecuted and found guilty of 5 counts of defrauding a Poole resident. He was ordered to carry out 100 hours unpaid work, to pay his victim £300 compensation, and to pay £5000 prosecution costs.

Rogue Trader Press D Montegue
August 2013: Floyd LEWIS trading under the company names Totally Solar and Advanced Solar was prosecuted and found guilty of mis-selling solar panels. He was jailed for 9 months.
Rogue Trader Press F Lewis

April 2014: Danny SHERWOOD of Kinson, trading as Re-Mend, was prosecuted and found guilty of fraud for exploiting an elderly woman concerning:

  • the unnecessary removal of a chimney,

  • overcharging £1,170 for work undertaken,

  • providing a false address on a business document, and also

  • aggressive practices as Mr Sherwood accompanied the victim to a cash point where she was encouraged to take out money.  

Mr Sherwood was jailed for 9 months in prison, and ordered to pay victim compensation.

[ Zoom ]
Daily Echo Danny Sherwood found guilty of fraud April 2014

July 2014: Stephen Clark, age 51. of Branksome.  Mr Clark pleaded guilty to offences under the Fraud Act by falsely claiming he was an approved electrician in order to meet Building Regulations.   He was later sentenced at Bournemouth Magistrates Court to a Community Order.  This requires him to carry out 250 hours of unpaid work over 12 months, and to attend an education, training and employment course for 15 days.  He was ordered to pay Borough of Poole £2,500 legal costs and a victim surcharge of £60. 

Rogue Trader Stephen Clark guilty of fraud

October 2014: Michael McCann, age 60, of Poole. Mr McCann, a painter and decorator, was found guilty of 2 counts of fraud and a further count of engaging in a commercial practice which contravened the requirements of professional diligence. He carried out a poor standard of work and overcharged an elderly consumer by £1,300.  He was also found guilty of providing a false name and address, which ensured the victim had no means to contact him once the work was completed.

A qualified chartered surveyor stated that the standard of decorating was the worst he had seen in 40 years and an extensive amount of remedial work was required to put it right. This case is about a trader looking to exploit an elderly vulnerable member of our community.   

http://www.bournemouthecho.co.uk/news/11556208.Guilty__rogue

Mr McCann was sentenced on 29th October 2014 at Bournemouth Crown Court - see attached link for Meridian TV report.

http://www.itv.com/news/meridian/search/?q=McCann 

Michael McCann at Court 2014

October 2014: Derek Montague, aged 41, of Poole has been found guilty in Bournemouth Crown Court of defrauding a 64-year-old local woman. During the four day trial, the court heard that he charged approximately £41,000 over seven months for work undertaken, including erecting two trellises, boarding and insulating the loft space as well as pointing to outside walls. This price for this work was grossly overcharged.  Mr Montague was also found guilty of an 'aggressive practice' when he pressurised the victim to pay an additional £1,200 for removal of the garden shed and then accompanied her to the cashpoint to withdraw the money.

On 17th November Mr Montague was sentenced to 3.5 years in prison..

Derek Montague Daily Echo report on day of sentencing Nov 2014

December 2014: Thomas Bailey, age 22, of Bowden Road, Poole pleaded guilty at Bournemouth Crown Court to four charges in relation to the Consumer Protection from Unfair Trading Regulations 2008.

The charges related to work, including surfacing driveways, that he carried out at three properties, two in Broadstone and one in Merley.

Bailey, trading as Bailey and Sons Paving and Bailey and Sons Drives, provided a false address on the contract and advertising cards. He also ticked the box on the contract which waived the rights of two consumers to their “cooling off” period without their knowledge and agreement.

He instructed his barrister that he would agree to pay his victims compensation of £3,600, £2,600 and £486. He was given a conditional discharge for one year and required to pay Borough of Poole’s legal costs.

Echo report

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Environmental Services,
Unit 1, New Fields Business Park,   Stinsford Road, Poole
BH17 0NF