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Fair Trading

The main purpose of Fair Trading laws is to ensure 'truthfulness in trade'. This is to prevent consumers being misled when they buy goods and services.

Our aims

What Fair Trading Covers

Consumer Protection from Unfair Trading Regulations 2008 

Business Protection from Misleading Marketing Regulations 2008

Consumer Credit Act

Who needs a Credit Licence?

Useful Links

Our aims

To ensure that

  • credit is fairly provided
  • holidays and timeshare accommodation are not misrepresented
  •  prices are correctly displayed and do not mislead
  •  traders do not sell counterfeit goods
  •  steps are taken to end unfair trading practices
  •  terms in consumer contracts are fair
  •  consumers are not subject to unsolicited visits by rogue traders

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What Fair Trading Covers

Fair trading covers a wide area of consumer protection law such as the

  • Consumer Protection from Unfair Trading Regulations 2008
  • Business Protection from Misleading Marketing Regulations 2008
  • Consumer Credit Act, as well as
  • Many more Acts of Parliament  and Statutory Instruments

You can find important information for businesses on how to comply with laws that we enforced,  check advice on consumer issues, and download leaflets and reports at Trading Standards Guidance.

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The Consumer Protection from Unfair Trading Regulations 2008

These Regulations cover commercial practices between traders and consumers that are directly connected with the promotion, sale, or supply of a product.  The Regulations apply to contracts for both goods and services.

The commercial practices covered are:

  • acts

  • omissions

  • courses of conduct

  • representations, or commercial communications (including advertising and marketing).

The Regulations apply whether the practices occur before, during, or after, a commercial transaction (if any) in relation to a product.

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The Business Protection from Misleading Marketing Regulations 2008

These Regulations prohibit advertising which misleads  traders.  They also set out conditions under which comparative advertising with a competitor is permitted.

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The Consumer Credit Act 1974

This Act and its Regulations regulate businesses, or individuals, who offer credit facilities to consumers so that there is 'truth in lending'.  It covers areas such as advertising, loans, and other credit transactions.   

Consumer Credit Licences are issued by the Office of Fair Trading (OFT).

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Who needs a Consumer Credit licence?

The following types of business must be licensed with the Office of Fair Trading :

  • consumer credit
  • consumer hire
  • debit adjusting and debt counselling
  • debt collecting
  • credit reference agencies
  • canvassing credit off trade premises

If you think you need a Consumer Credit Licence, or have any queries about an existing licence, contact the  Office of Fair Trading  

Register of Consumer Credit Licensees

The Consumer Credit Register (also known as the Public Register) is available on line at www.oft.gov.uk/ConsumerCreditRegister

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Useful links:

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Contact us

Email
environment@poole.gov.uk

Telephone
01202 261700

Text Relay
18001 01202 261700

Address
Environmental and Consumer Protection
Unit 1
Newfields Business Park
2 Stinsford Road
Poole
BH17 0NF