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Your Borough Of Poole
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Standards For Providing Benefits

Vision Statement For Providing Benefits

With the use of modern technologies, and by developing our staff, we will deliver to the people of Poole a Benefit Service for the 21st Century showing, care, commitment, best practice and fairness.

We make every effort to process claims and changes as quickly as possible. The average time taken in calendar days to process all new claims and changes of circumstance in Housing and Council Tax Benefit over the last financial year are given below.

2012 - 2013

New Claims 

Changes of Circumstances

 

Poole

22

16

 

National Average

24

11

 

South West Unitary Authority Average

24

13

 

   

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Contact us

Email
financialservices@poole.g
ov.uk

Telephone
01202 633114

Text Relay
18001 01202 633114

Address
Benefits Service
Financial Services
Civic Centre
Poole
BH15 2RU